Lana Time Shop – Frequently Asked Questions (FAQ)
Posted by JiangBetty on
**Q: What is Lana Time Shop?**
A: We specialize in selling detailed dinosaur models from top studios like Nanmu Studio, PNSO, HAOLONGGOOD, Eofauna, and more.
**Q: Do you have pre-order and in-stock products?**
A: Yes—pre-orders for upcoming figures (ship dates like Nov 2025) and a wide range of in-stock items ready to ship now.
**Q: What are the materials and quality like?**
A: Most products are made of high-quality PVC or resin, with excellent craftsmanship.
**Q: Where can I see product previews or reviews?**
A: You can check the Customer Reviews section on each product page. In addition, many of our products have been featured in numerous YouTube and Instagram reviews—you can search using the brand keywords.
**Q: What payment methods are accepted?**
A: We accept credit cards, PayPal, and mobile payments.
**Q: How can I track my order?**
A: Use the “Track Order” link in the site menu.
**Q: How long does shipping take?**
A: All orders are shipped from China. We prepay all fees for orders sent to Europe and the United States, so you won’t need to pay any additional charges upon arrival. If you ever encounter extra fees, please contact us for reimbursement. Standard shipping typically takes about 10–15 days for U.S. orders and 8–12 days for European orders.
**Q: Need help or have questions?**
A: Contact us via the “Contact Us” page or our social media (Facebook / Instagram).
**Q: What are your store policies?**
A: Visit the footer links: Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service.