About After-sales

Q: Can I return or exchange a product?
A: Yes, if you receive a damaged or incorrect item, please contact us within 7 days of delivery to arrange a return or exchange.

Q: How do I request a refund?
A: Contact our customer service with your order details. Once the return is approved, we will process a refund.

Q: How long does it take to get a refund?
A:

Credit Card: Refunds are usually processed within 3 business days. If you don’t receive it after this period, please contact us to verify.

PayPal: Refunds are usually instant or take about 1 business day. If you don’t receive it, please contact us to check.

Q: What should I do if my item arrives damaged?
A: Please take photos of the damage and contact us immediately. We will arrange a replacement or refund.

Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled only before they are shipped. Please contact us as soon as possible.

Q: Do you offer warranty on figures?
A: Some figures may have manufacturer warranties. Please check the product description or contact us for details.

Q: What if I haven’t received my order?
A: Check the tracking number first. If there’s still an issue, contact us and we’ll help locate your package or arrange a solution.